Frequently Asked Questions / Policies
Where do you sell your work?
Apart from my online shop, I will occasionally announce flash sales on Instagram or sell my work in person during craft fairs and events local to the Midwest. You can find upcoming events I am planning to attend here.
Shop restocks/updates
The shop will typically be restocked with new pieces monthly. For shop updates and exclusive news about discounts and giveaways, feel free to sign up for my newsletter.
Do you have customer reviews?
You can see a historical record of customer reviews on my Etsy. Other mentions are shown in my Instagram highlights and Facebook page.
Story behind the paw print logo?
In the earlier days of my craft, I created the username 'lonelysouthpaw' for much of my online social media presence on Etsy, Facebook, and DeviantArt. It was then that I used a south 'paw' design as my logo. As my brand has evolved, I now no longer utilize the paw print as my logo, but have continued to sign my sculptures with my original paw print insignia on the bottom of most my sculptures (with exception to micro bottles and micro sculptures). And yes, I am indeed a southpaw but a little less lonely these days ☺
Intended Use & Audience
Please be mindful that my sculptures are intended for display/collectible purposes only. Given the small size and delicate nature of my work, they are not intended to be used as toys or for small children as they may present as a potential choking hazard.
Pricing
Pricing of my work is based on years of developing my craft skill, the time required to create each individual sculpture, and use of high quality artist-grade materials to crelate them. I take pride in making every piece by hand individually so each piece has its own unique look and personality.
Process & Materials
All sculptures are crafted by hand from oven-cured polymer clay. I generally use Super Sculpey, Super Sculpey Firm, and Premo for most of my work. Vibrant coloring and precise details are achieved by using the smallest of brushes (typically 10/0 spotters) and professional grade acrylics. Sculptures are often finished with a coat of matte, satin, or high gloss varnish depending on the style for a protective smooth finish.
Shipping & Handling
Sculptures are carefully tucked into a clear plastic gift box and ready to be gifted to a special someone, yourself included! Orders are shipped in a sturdy corrugated cubic shipping box with layers of soft fiber filling to provide extra padding and protection during shipment.
Domestic/US Orders: All orders are shipped within 1-3 days and delivered via USPS Ground Advantage service with an expected delivery time within 2-5 business days.
International Orders: All orders are packaged within 1-3 days and delivered via International USPS First Class Mail service. Please note that delivery time may vary, typically within 3-4 weeks, with potential for longer delays due to customs process.
International Customs & Import Taxes (outside U.S.)
Buyers are responsible for any customs and import taxes that may apply. Please note I am not responsible for delays due to customs.
What if my sculpture arrives damaged?
I package my sculptures with utmost care to avoid injury during shipment. This includes the use of a corrugated shipping box with multiple layers of cushion/filling. If your order appears to have broken during transit, please notify me within one week from date of its arrival along with a photo of the shipment at info@claybies.com to arrange a solution.
Returns/Exchanges
All sales are final. I do not accept exchanges or cancellations. Returns are made on a case-by case basis depending on reason/damage during transit.